RETURN POLICY

Thank you for choosing www.tinelunette.shop. We are committed to providing our customers with a satisfactory shopping experience. If you are not completely satisfied with the product you received, you can apply for a return according to the following return and refund policy.

Return Eligibility

You can apply for a return within 30 days of receiving the product.

To be eligible for a return, the product must meet the following requirements:

The product must be in its original condition;

Undamaged by human error;

Unused or modified;

Retain the original packaging and accessories (if applicable);

Proof of purchase or valid order information.

We reserve the right to review return applications on a case-by-case basis.

Circumstances Where Returns Are Not Accepted

Returns may not be processed in the following situations:

Return requests submitted more than 30 days after receipt;
Products damaged due to human error;
Products showing obvious signs of use and affecting resale;
Missing major accessories, packaging, or attachments;

Return Request Process

To request a return, please follow these steps:

Step 1: Contact Customer Service

Please contact us via the following email address:

Email:

Please provide:

Order Number
Purchaser’s Name
Description of Problem
Product Photos (if applicable)

Step 2: Request Review

Upon receiving your request, we will review it as soon as possible and provide you with further processing instructions.

Step 3: Return the Product

Once approved, please return the product according to the instructions provided by customer service.

We recommend using a trackable shipping service and keeping the shipping receipt.

Refund Processing

Once we receive and inspect the returned product, we will notify you of the refund review result via email.

If the refund is approved:

The refund will be credited to your account within 3 business days.

The refund will be returned to your original payment account.

Actual arrival time may vary depending on the processing time of the bank, credit card institution, or payment platform.
Damaged or Incorrect Goods

If you receive goods with the following conditions:

Damaged goods
Missing goods
Incorrect goods received

Please contact us as soon as possible after receiving the goods, providing relevant photos and order information. We will assist you in finding a solution.

Order Cancellation

If the order has not yet entered the shipping process, you can contact customer service to request order cancellation.

If the goods have already been shipped, the normal return process will apply.

Shipping Costs
Reasonable return costs incurred due to product quality issues, incorrect shipments, etc., will be borne by us.

Return shipping costs incurred due to personal reasons are usually borne by the customer.

Whether the original shipping cost (if any) will be refunded will be determined based on the actual situation.

Refund Failed

If you have not received your refund after an extended period following refund approval, please:

Check your bank account;
Contact your credit card issuer or payment platform;

If the problem persists, please contact:

Email:

Contact Us

If you have any questions about this return and refund policy, please contact us:

Email:

Website:

Special Note: Due to continuous losses, the merchant has decided to clear out inventory at a loss. Currently, children’s drawing tables on the website are being sold at discounted prices to clear out inventory. This return and refund policy also applies to clearance sale items, and customer rights will not be affected by the promotional activities.